Returns and Refunds Policy

TrendMart values customer satisfaction and strives to ensure a smooth shopping experience. Please read our Return and Refund Policy carefully to understand your rights and obligations. Eligibility for Returns To qualify for a return, the item must be unused and in the same condition that you received it. It should also be in the original packaging. Returns must be initiated within 30 days of receiving your order. How to Request a Return To start a return, email us at [email protected] with your order number and reason for return. We will guide you through the next steps. Non-returnable Items Some items cannot be returned, such as perishable goods, custom products, and personal care items. Return Shipping Unless otherwise agreed, customers are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. Refund Process Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected]. Late or Missing Refunds If you havent received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If youve done all of this and still have not received your refund, please contact us at [email protected]. Contact Us For any questions regarding our Return and Refund Policy, please email us at [email protected]. We are here to assist you and ensure your experience with TrendMart is positive.